Returns & Refunds

Damaged, defective or wrong item

If anything arrives damaged, defective or not what you ordered, contact us within 7 days of delivery. Email info@cigarhustler.com or Call or Text (954) 547-5333 with your order number and a photo if you can.

We'll replace the item or refund it. If we need the item back, we pay the return shipping. This applies to everything we sell, cigars included.

Cigars and tobacco

Cigars, samplers and other tobacco products can't be returned once they've shipped. We can't know how they were stored after delivery, and tobacco laws restrict taking them back. If there's a problem with them, see "Damaged, defective or wrong item" above.

Accessories and humidors

Unopened accessories and humidors can be returned within 30 days of delivery. Contact us first and we'll confirm the return. Ship it back in its original, unopened packaging to: Cigar Hustler, 829 Deltona Blvd, Deltona, FL 32725.

You pay the return shipping. Once it arrives and we've checked it, we refund the item price to your original payment method.

Final sale

These can't be returned or refunded: e-gift cards, auction wins, Cigar Club boxes, event tickets and Swag Vault items. If one of them arrives damaged or wrong, we'll still make it right as described above.

Refunds

Refunds go back to the card or payment method you used. Your bank decides how quickly it shows on your statement.

Questions? Email info@cigarhustler.com or Call or Text (954) 547-5333. These rules are also part of our Terms of Service.